Gina Asked the Customer,"Do You Need a Purse to Go

question 64

Multiple Choice

Gina asked the customer,"Do you need a purse to go with these new shoes you just bought?" This is an example of a _____ question.

• A) nondirective
• B) redirect
• C) participative
• D) direct
• E) rephrasing

---

Definitions:

Overall Satisfaction

A measure of how content an individual is with a particular situation, service, or product, encompassing all aspects of their experience.

Preoperative Education

Information and instructions provided to a patient before undergoing surgery, aimed at reducing anxiety and improving recovery outcomes.

Wound Care

The process involving the evaluation, treatment, and management of acute and chronic wounds to promote healing and prevent infection.

Postoperative Period

The time period following a surgical operation, during which the patient recovers and is monitored for any complications from the surgery.