Empathy Is Defined as the Ability To

question 62

Multiple Choice

Empathy is defined as the ability to:

• A) adjust communication signals.
• B) recognize and respond to buyer feedback.
• C) identify and understand the other person's feelings.
• D) change a person's beliefs, position, or course of action.
• E) uncover customer needs by using one or more questions.

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Definitions:

Opiate

A group of drugs derived from opium, used for pain relief, but also associated with addiction and dependence.

Excitatory Messages

Neurological signals that increase the likelihood of a neuron firing and thus stimulate action in the nervous system.

Inhibitory Message

A neurological or psychological signal that reduces or prevents certain actions, thoughts, or feelings.

Refractory Period

A resting period after orgasm, during which a man cannot achieve another orgasm.