As a Part of Providing Service to Customers,a Professional Salesperson

question 80

Multiple Choice

As a part of providing service to customers,a professional salesperson would be expected to do all of the following EXCEPT:

• A) return damaged merchandise.
• B) handle customer complaints.
• C) develop promotional ideas.
• D) suggest business opportunities.
• E) provide information to competitors.

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Definitions:

Interests

The stakes or investments that individuals or groups have in a particular issue, outcome, or situation.

Personal Intervention

Direct and personal involvement in attempting to alter a situation or outcome.

Morphogenesis

The biological process that causes an organism to develop its shape and structure.

System-enhancing Behaviors

Refers to actions taken by individuals or groups that improve or optimize the functionality and effectiveness of a system.