(Scenario I) the Researchers of Scenario I Conducted a Follow-Up

question 139

Multiple Choice

(Scenario I) The researchers of Scenario I conducted a follow-up study to examine whether customer satisfaction differed based on the smiling of the employee and sex of the participant. This design can be described as:

• A) a 2 × 2 design.
• B) a factorial design.
• C) a hybrid design.
• D) all of the above.

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Definitions:

Act

To take action or behave in a specified manner.

Talk

The act of verbal communication between individuals to convey messages, information, or feelings.

Feel

To experience emotions or sensations, either physically through the senses or emotionally through the mind and heart.

Socialization

The process by which individuals learn and internalize the norms, values, behaviors, and social skills appropriate to their society.