_____ Training Refers to Familiarizing Employees with the Means for Preventing

question 48

Multiple Choice

_____ training refers to familiarizing employees with the means for preventing, detecting, and eliminating substandard items, usually in an organization that produces a product.

• A) Quality
• B) Skills
• C) Team
• D) Ethics
• E) Safety

Identify and explain the different perspectives on equity and inequity in the workplace.

Describe the significance of expectancy theory and how it applies to motivation and performance.

Differentiate between intrinsic and extrinsic factors influencing employee motivation according to Herzberg's two-factor theory.

Recognize the implications of McGregor's Theory X and Theory Y on employee motivation.

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Definitions:

Credit Sales

Sales transactions in which the customer is allowed to purchase goods or services on account, paying for them at a later date.

Finance Charge

The total cost of borrowing, including interest and any other charges, assessed on credit accounts.

Accounts Receivable

The amount due to a company from its clients for goods or services rendered that remain unpaid.

Sales Returns

Goods returned by customers to the seller for refund or exchange due to defects, dissatisfaction, or other reasons.