Which of the Following Guidelines Should Be Followed When Delivering

question 32

Multiple Choice

Which of the following guidelines should be followed when delivering messages carrying bad news?

• A) Present information bluntly without focusing on the reader's emotions.
• B) Deliver facts positively without confusing or misleading the reader.
• C) Ensure that the reader gets to the main part of the message right away.
• D) Suggest how the reader could avoid making the same mistakes.
• E) Give the reader the impression that the situation is positive by not emphasizing the negative news.

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Definitions:

Sales Returns

Goods returned by customers to the seller after the sale, often due to defects, not meeting the buyer's needs or other reasons.

Cash Sale

A transaction in which goods or services are paid for and received at the time of sale, using cash or its equivalents.

Discount Period

The time frame within which a payment can be made at a reduced rate before it reverts to the full price.

Accounts Receivable

The money owed to a business by its clients or customers for goods or services delivered but not yet paid for.