Which of the Following Guidelines Should Be Followed When Granting

question 16

Multiple Choice

Which of the following guidelines should be followed when granting an adjustment?

• A) You should avoid using reader-centered language.
• B) You should reiterate that it was not your company's fault.
• C) You should use negative words if the reader has accused you or your company.
• D) You should avoid language that makes the customer's complaint the focus of your message.
• E) You should use the we-viewpoint in writing your message.

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Definitions:

Résumé

A document used by individuals to present their background, skills, and accomplishments to potential employers.

Visible Job Market

The visible job market consists of job vacancies that are publicly advertised through job boards, company websites, classified ads, and other channels that job seekers can access directly.

Summary Of Qualifications

A concise overview of a person's skills, experience, and achievements, often found at the beginning of a resume or CV.

Résumé

A document presenting a person's background, skills, and accomplishments, used as part of a job application.