In the Large Software Suites,such as Siebel's CRM,the Two CRM

question 54

Multiple Choice

In the large software suites,such as Siebel's CRM,the two CRM functions that have attracted the most interest are __________ and __________.

• A)sales force automation;field service
• B)collaboration;supply chain management
• C)inventory management;mobile POS
• D)job dispatch;messaging

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Definitions:

Experiment

An investigative method conducted to uncover new findings, verify a theory, or prove a recognized truth.

Probability

The calculation of the chance that an event will happen, depicted as a value between 0 and 1.

Past Due Accounts

Accounts that have not been paid by the deadline.

New Customer

A person who has never previously purchased or used a product or service from a business.