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The Tools and Methods for a Comprehensive Performance Appraisal System

question 14

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The tools and methods for a comprehensive performance appraisal system involve a job description, personnel selection, staff development, and:


Definitions:

Internal Failure Cost

Costs incurred due to defects in goods or services before they are delivered to the customer, part of quality management expenses.

Quality Cost Report

A financial report detailing the costs associated with ensuring and maintaining the quality of products or services, including prevention, appraisal, and failure costs.

Appraisal Cost

Costs incurred to ensure that a product or service meets quality standards, including testing, inspections, and certifications.

Quality Cost Report

A financial report that details the costs associated with preventing, detecting, and dealing with defects in products.

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