Which of the Following Should You Avoid While Writing a Claim

question 48

Multiple Choice

Which of the following should you avoid while writing a claim message?

• A) Your final friendly words should leave no doubt that you are trying to maintain a positive relationship.
• B) Keep in mind that because you expect resistance from your reader you must be blunt.
• C) Your message should cover the problem completely, giving enough information to permit the reader to judge the matter.
• D) If there were consequences of what happened, you may benefit your case by naming them.
• E) The words describing the problem should be courteous yet firm.

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Definitions:

Latent

Refers to something that is present but not visible, apparent, or actualized; existing as potential.

Variables

In research, variables are any characteristics, numbers, or quantities that can be measured or quantified.

Z-score

A statistical measurement that describes a value's relationship to the mean of a group of values, measured in terms of standard deviations from the mean.

T-score

is a type of standardized score that indicates how many standard deviations an individual's score is from the mean of a norm group.