The Most Appropriate Statement for Ending a Message Refusing an Important

question 18

Multiple Choice

The most appropriate statement for ending a message refusing an important request involves:

• A) a final reminder of the main reason for the refusal.
• B) a sincere expression of regret.
• C) a promise that you will grant the request in the future.
• D) an adapted goodwill comment.
• E) an apology for causing inconvenience to the customer.

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Definitions:

Effective Communication

The ability to convey information or ideas in a clear, concise, and meaningful way that is understood by the audience.

Technical Skills

Specific abilities or knowledge related to the use of technology, machinery, software, or procedures, essential in various industries.

Entrepreneur

An individual who initiates, designs, and runs a new business venture, often taking on financial risks in the hope of profit.

Informal Tone

A casual or conversational style of communication, often characterized by personal pronouns, contractions, and direct address.