The Most Appropriate Statement for Ending a Message Refusing an Important

question 18

Multiple Choice

The most appropriate statement for ending a message refusing an important request involves:

• A) a final reminder of the main reason for the refusal.
• B) a sincere expression of regret.
• C) a promise that you will grant the request in the future.
• D) an adapted goodwill comment.
• E) an apology for causing inconvenience to the customer.

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Definitions:

Eyes on the Prize

Maintaining focus on the ultimate goal or objective, despite challenges or distractions.

Groupthink

A phenomenon where the desire for group consensus and cohesiveness leads to poor decision-making processes and outcomes.

Maintaining Harmony

The act of keeping relationships or environments peaceful and cooperative.

Critically Thinking

The process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and evaluating information to reach an answer or conclusion.