An Angry Customer Calls the Public Relations Department of Uranus

question 41

Multiple Choice

An angry customer calls the public relations department of Uranus Inc. to complain about a defect in the company's product. Such a communication is most likely to be classified as:

• A) internal-operational communication.
• B) external-operational communication.
• C) personal communication.
• D) internal-external communication.
• E) grapevine communication.

---

Definitions:

Arousal Theory

A theory in psychology that suggests motivation is partly driven by a person's need to maintain an optimal level of arousal.

Tension

A psychological or emotional strain that results from demanding circumstances, often leading to feelings of anxiety or stress.

Ultimate

Representing the final or most significant version of something, or the fundamental principles underlying a concept.

Arousal Theory

A theory in psychology that suggests individuals are motivated to engage in behaviors that help them maintain an optimal level of physiological arousal.