CRM Systems Help Fulfill Prospect and Customer Responses and Requests

question 115

Multiple Choice

CRM systems help fulfill prospect and customer responses and requests by doing all of the following except:

• A) Mailing out additional marketing materials
• B) Providing product information
• C) Capturing relevant information for the CRM database
• D) Quickly scheduling sales contacts

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Definitions:

Percentages

Numerical values expressed as fractions of 100, used to describe proportions or ratios.

Dangling Modifiers

A word or phrase that modifies a word not clearly stated in the sentence, often leading to confusing or unintended meanings.

Grin

A broad smile indicating amusement, happiness, or satisfaction.

Standards

Established norms, criteria, or requirements that specify the expected levels of quality or performance.