_______________ Software Routes Calls to Customer Support Agents Based on Their

question 111

Short Answer

_______________ software routes calls to customer support agents based on their skills and authority to handle specific kinds of service requests.

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Definitions:

Proximal Stimulus

The physical energy from a stimulus as it directly interacts with the sensory receptors, such as the light hitting the retina.

Sensory Stimulus

Any object or event that elicits a sensory response.

Phi Phenomenon

An optical illusion in which stationary objects shown in rapid succession, such as flashing lights, appear to be moving.

Feature Detection

A process by which the nervous system detects specific elements of visuals, such as lines, edges, or movements, in order to recognize objects.