A Company That Measures the Time It Takes to Process

question 31

Multiple Choice

A company that measures the time it takes to process a phone call, tabulates the results of customer surveys, and tracks the number of user complains has a _______________ perspective.

• A) learning and growth
• B) customer
• C) financial
• D) business process

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Definitions:

Preferential Response

The tendency to select or favor one option or thing over others, often based on personal tastes or advantages.

Perceptual Abilities

The capacity to interpret and organize sensory information from the environment effectively.

Piagetian Theory

A theory of cognitive development proposed by Jean Piaget, outlining how children progress through distinct stages of intellectual growth.

Intellectual Development

The growth and change in cognitive abilities, including memory, problem-solving skills, decision-making, and the capacity to understand complex concepts, over a person’s lifetime.