As the Ratio of Arrival Rate to Service Rate Is

question 70

Multiple Choice

As the ratio of arrival rate to service rate is increased, which of the following is likely?

• A) Customers move through the system in less time because utilization is increased.
• B) Customers move through the system more slowly because utilization is increased.
• C) Utilization is decreased because of the added strain on the system.
• D) The average number in the system decreases.
• E) None of the answer choices is correct.

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Definitions:

Successful Sales Call

A sales interaction that effectively meets or exceeds its objectives, such as establishing rapport, identifying needs, or making a sale.

Prospect Role

The part or responsibility that a potential customer plays in the sales process, often influenced by their needs, interests, and decision-making power.

Open-ended Questions

Questions formulated to elicit more detailed and thoughtful responses, encouraging the respondent to elaborate on their answers.

Presumptive Close

A sales technique where the salesperson assumes that the customer has already decided to buy and moves towards finalizing the sale.