Scenario D

question 10

Multiple Choice

Scenario D.As a manager working directly under the company president,Chloe has been given the assignment of transitioning the firm from a slow-moving bureaucracy to an agile,responsive organization.Chloe knows that the structure an organization adopts to accomplish agility will depend on its strategy,its customers,and its technology.
-Chloe wants to be sure that the firm focuses on competitiveness and manages its core capabilities to obtain competitive advantage.Therefore she should recommend that the company

• A)coordinate by standardization and centralize the decision-making process.
• B)formalize all processes with the written approval of the board of directors.
• C)change to a matrix structure in which functional and divisional forms overlap.
• D)accumulate the right resources and eliminate resources that do not provide value.
• E)switch to a mass customization model with large-batch technology.

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Definitions:

Assistance

The act of helping or providing aid to someone.

Behavior Modification

A therapeutic approach that seeks to change undesirable behaviors through the systematic use of reinforcement and punishment.

Problem Behaviors

Actions or behaviors that are socially unacceptable, disruptive, or harmful to oneself or others.

Social Learning

The acquisition of behaviors and knowledge through observation and imitation of others within a social context.