One of the Signs That a Firm's Performance Measurement System

question 21

Multiple Choice

One of the signs that a firm's performance measurement system is inadequate is when performance measures show improvement but this is not translated into profit. In which of the following circumstances may this occur?
i. Resources freed up through improvements may not have been utilised to improve profitability.
ii. Factors being measured are not critical success factors.
iii. Too many similar measures are used.
iv. There is a time lag between improved performance and improved profitability.

• A) i, ii and iii
• B) ii, iii and iv
• C) i, ii and iv
• D) i, iii and iv

---

Definitions:

Starbucks Wi-Fi

The free wireless internet service provided by Starbucks to its customers in their coffee shops, enabling them to connect to the internet.

Xfinitywifi

A public Wi-Fi network provided by Comcast through its Xfinity internet service, allowing customers to connect to the internet in various locations.

Jenn's iPhone

Likely a personalized name for a specific iPhone device, indicating ownership or usage by an individual named Jenn.

NAS Device

A Network Attached Storage device, which is a file-level storage server connected to a computer network providing data access to a group of clients.