Jason, a Manager, Sends an E-Mail to His Team Describing

question 1

Multiple Choice

Jason, a manager, sends an e-mail to his team describing the implementation of a new work practice. However, in the e-mail, he does not solicit comments or suggestions from his subordinates. He feels that his subordinates lack the necessary ability to analyze the various implications of the work practice. This is an example of a(n) _____ communication.

• A) filtered
• B) perceived
• C) one-way
• D) informal
• E) media rich

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Definitions:

Quality Improvement (QI)

A systematic approach to making improvements in healthcare processes, with the goal of enhancing patient care and outcomes.

Evidence-informed Practice (EIP)

An approach in healthcare decision-making that values the utilization of evidence from research in conjunction with clinical judgment and client preferences to improve outcomes.

Performance Improvement

The continuous effort to enhance the effectiveness, efficiency, and quality of services or processes to meet or exceed expectations.

Meta-analysis

A statistical technique for summarizing the results of various studies on a specific topic into a single estimate of effect.