Anne Is Evaluating a New Customer Relationship Management Software Solution

question 32

Multiple Choice

Anne is evaluating a new customer relationship management software solution for her business. She knows several business owners and managers who have implemented the software in their organizations. Instead of conducting a trial in her own company, she asks them for their advice. Anne is most likely searching for a(n) _____ solution to her problem.

• A) experimental
• B) optimal
• C) ready-made
• D) statistical
• E) custom-made

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Definitions:

Leadership

The act of guiding or influencing a group towards achieving a common goal, often involving motivation, direction, and setting an example.

Management

The administration and coordination of tasks to achieve a goal, involving the organization and direction of resources.

Important Phrases

Key or significant expressions within a text or speech that carry substantial meaning or emphasis.

Videoconferencing

The use of video technology to conduct a conference between two or more participants at different sites.