It Has Been Suggested That the Concept of "The Customer

question 5

Multiple Choice

It has been suggested that the concept of "The customer is Number One" is incorrect and should be replaced with "Our employees are Number One." The logic behind this suggestion is that when employees are treated well, they will treat the customers well, thereby strengthening the ________.

• A) company's financial outlook
• B) labor-management relationship
• C) service profit chain
• D) productivity ratio

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Definitions:

Immune System

The body's defense mechanism against pathogens, including both innate and adaptive immune responses.

Enkephalins

Are pentapeptides involved in regulating nociception in the body; they function as neurotransmitters or neuromodulators.

Dynorphins

A class of opioid peptides produced in many parts of the brain, known for their role in modulating pain, emotion, stress, and addiction.

Interleukin-2

A type of cytokine signaling molecule in the immune system, essential for the growth, proliferation, and differentiation of T cells.