Total Quality Management Emphasizes

question 62

Multiple Choice

Total quality management emphasizes:

• A) the responsibility of the quality control staff to identify and solve all quality-related problems.
• B) a commitment to quality that goes beyond internal company issues to suppliers and customers.
• C) a system where strong managers are the only decision makers.
• D) a process where mostly statisticians get involved.
• E) ISO 14000 certification.

Identify appropriate staff assignments based on patient care needs.

Recognize which tasks can be safely delegated to nursing assistive personnel (NAP).

Develop organizational skills for efficient patient care.

Identify patient conditions requiring immediate nursing interventions.

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Definitions:

Agency

A relationship between two parties in which one party, the agent, is authorized to act on behalf of another party, the principal, in business transactions.

Agreement

One of the four elements necessary for a contract; consists of an offer made by one party, the offeror, and the acceptance of the offer by another party, the offeree.

Agent

Describes a person or entity authorized to act on behalf of another, known as the principal, in dealings with third parties.

Principal

In a contractual or fiduciary relationship, the principal is the party who authorizes an agent to act on their behalf.