What Refers to Training and Empowering Frontline Workers to Solve

question 54

Multiple Choice

What refers to training and empowering frontline workers to solve a problem immediately?

• A) just-in-time
• B) poka-yoke
• C) benchmarking
• D) kaizen
• E) service recovery

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Definitions:

Americans

Citizens or natives of the United States of America, encompassing a wide range of cultural, ethnic, and racial backgrounds.

Unemployment Rate

The proportion of the workforce that is unemployed and actively looking for work.

Whites

Refers to people belonging to groups, primarily of European descent, characterized by lighter skin colors, a major demographic category in racial and ethnic classifications.

Blacks

People of African descent or individuals characterized by dark skin color, often used in discussions of race, culture, and socio-political identity.