Which of the Following Are Characteristics of a Low-Contact Service

question 35

Multiple Choice

Which of the following are characteristics of a low-contact service delivery system?

• A) Lower costs and more standardization.
• B) Greater flexibility, need for people who are highly skilled in interpersonal relations, and a customer orientation.
• C) Need for people with a high level of technical skills oriented toward efficient processing, well-defined procedures, and smooth flow.
• D) Both a and c.
• E) All of the above.

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Definitions:

State Incorporation Statutes

Laws governing the process by which companies are recognized as legal entities under the state's jurisdiction.

Shareholders

Individuals or entities that own shares in a corporation, giving them partial ownership and possibly the right to vote on corporate matters.

Personally Liable

The state of being legally responsible for something on a personal level, as opposed to through a corporate or collective entity.

Defective Corporation

A corporation whose incorporation process included an error or omission.