Doug Is an IT Support Officer in His Organisation

question 219

Multiple Choice

Doug is an IT support officer in his organisation.The majority of the time,he receives calls relating to network access problems,login problems and other small issues related to computer usage.Doug sees himself as a motivated individual.He tries very hard to do his job well. After a while Doug finds it difficult to respond to people in a friendly manner when they call him with simple login problems.Which element of motivation is being challenged with Doug's new behaviour?

• A)intensity
• B)direction
• C)persistence
• D)all of the above

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