Companies That Compete on ______________ Focus on Pleasing Customers and Satisfying

question 68

Multiple Choice

Companies that compete on ______________ focus on pleasing customers and satisfying their expectations.

• A)cost
• B)speed
• C)flexibility
• D)quality

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Definitions:

Bystander Effect

The tendency for individuals to be less likely to provide help when others are present than when they are alone.

Informational Influence

When people look to others for how to behave in ambiguous situations.

Normative Influence

When people conform to social norms for fear of negative social consequences.

Presence of Others

The phenomenon of how an individual's thoughts, feelings, and behaviors can be influenced by the physical or imagined presence of others.