GE's Recall of 3

question 136

Multiple Choice

GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers. This is an example of which quality principle?

• A) PDCA
• B) internal failure costs
• C) appraisal costs
• D) cost of poor quality is underestimated
• E) prevention costs

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Definitions:

Ethical

Involves principles and standards that guide behavior in practices and decisions, often emphasizing fairness, honesty, and respect for individuals.

Case Manager

A professional responsible for planning and coordinating support services and resources for individuals in need.

Ethical

Pertaining to or dealing with morals or the principles of morality; adhering to the accepted standards of conduct.

Late Night Television

Broadcast programming that airs late in the evening and typically includes talk shows, comedy sketches, and entertainment segments.