Customers Have a Defined ________ When It Comes to Waiting

question 70

Multiple Choice

Customers have a defined ________ when it comes to waiting in line at a retail checkout counter. The amount of time consumers are willing to wait varies with the type of store.

• A)voice-of-customer quotient
• B)empowerment standard
• C)tangibles gap
• D)zone of tolerance
• E)quality gap

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Definitions:

Organizational Commitment

The psychological attachment or loyalty of an employee towards their employer or organization.

Job Satisfaction

refers to the level of contentment employees feel regarding their jobs, encompassing aspects like work environment, compensation, and task complexity.

Job Performance

The level of effectiveness and efficiency with which an employee carries out their assigned tasks and duties.

Diversity Competency

The ability to understand, respect, and effectively interact with people from diverse backgrounds and perspectives.