The Service Dimension Called ________ Refers to the Ability of the Firm's

question 62

Multiple Choice

The service dimension called ________ refers to the ability of the firm's employees to convey trust and confidence.

• A)assurance
• B)reliability
• C)responsiveness
• D)empathy
• E)tangibles

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Definitions:

Holder in Due Course

A legal term describing a person who has acquired a negotiable instrument in good faith and has the right to collect on it, free from many defenses.

Due Diligence

The investigation or exercise of care that a reasonable business or person is expected to take before entering into an agreement or a financial transaction with another party.

Negotiable Instrument

A document guaranteeing the payment of a specific amount of money, either on demand or at a set time, with the payer named on the document.

Confession of Judgment

A legal agreement in which a debtor permits a creditor to obtain a judgment against them without a trial.