When Ron Complained to His Bank About the Unprofessional Behavior

question 93

Multiple Choice

When Ron complained to his bank about the unprofessional behavior of one teller,the branch manager added a code into his accounts alerting all tellers that Ron was a valued customer and to provide whatever service he requests.The branch management included Ron in its __________ segmentation.

• A) benefit
• B) geodemographic
• C) psychographic
• D) loyalty
• E) geographic

Understand the importance of people management for organizational improvement.

Acknowledge the potential consequences of management strategies that neglect employee welfare.

Distinguish between effective and ineffective management practices within organizational behavior.

Understand how to perform bank reconciliations and the key components involved, such as deposits in transit, outstanding checks, and bank service charges.

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Definitions:

Real Output

The quantity of goods and services produced, adjusted for inflation, reflecting the true productivity of an economy.

Economic Growth

An increase in the output of goods and services in an economy over time, often measured as the percent rate of increase in real GDP.

Adjustable Rate Mortgages

A mortgage where the interest rate on the remaining balance changes over the duration of the loan.

Mortgage Default

Occurs when a borrower fails to make required payments on their mortgage loan, risking foreclosure and loss of property.