Hildy Webb and LaTishe Brown Own Creative Catering and Would

question 79

Multiple Choice

Hildy Webb and LaTishe Brown own Creative Catering and would like to improve customer satisfaction and increase repeat business.When you ask them to describe a typical customer,they say it is impossible and explain that with corporate functions,family affairs,and fund-raisers,they do not have a typical customer.You suggest it is time for market segmentation because:

• A) it will enable them to build an accurate description of customer needs by group and to design a marketing mix to fit each segment
• B) Creative Catering needs to reduce the size of the market they serve
• C) Creative Catering needs to learn how to group these markets together into one market to serve all of them adequately
• D) it will help develop a generalized definition of the market as a whole and reveal the optimal marketing mix for this market
• E) this will position the company in the minds of their consumers as compared to their competitors

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Definitions:

Histograms

Graphical representations of data distribution where data is grouped into ranges and each range's frequency is represented by a column's height.

Positively Skewed

A positively skewed distribution is one where the tail on the right side of the distribution is longer or fatter than the left side, indicating that the mean and median are greater than the mode.

Negatively Skewed

describes a distribution where the tail is longer on the left side, indicating that the bulk of values are toward the higher end.

Observations

Refers to the process of measuring or taking note of phenomena or data, usually as part of a scientific study or research.