The Practice of Building Ties to Customers Based on a Salesperson's

question 132

Multiple Choice

The practice of building ties to customers based on a salesperson's attention and commitment to customer needs over time is referred to as

• A) order processing.
• B) order taking.
• C) customer value creation.
• D) relationship selling.
• E) partnership selling.

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Definitions:

PMI

Point of maximal impulse; the location on the chest wall where the heart's impulse can be most strongly felt.

Midclavicular Line

An imaginary line on the body extending from the midpoint of the clavicle vertically down the torso.

Jugular Vein

A large vein in the neck that carries blood from the head to the heart.

Systole

The phase of the heart cycle during which the heart muscles contract and pump blood from the chambers into the arteries.