There Are Six Commonly Used Techniques to Deal with Objections

question 283

Multiple Choice

There are six commonly used techniques to deal with objections: acknowledge and convert the objection;postpone;__________;accept the objection;denial;and ignore the objection.

• A)redirect the conversation
• B)defer to a supervisor
• C)agree and neutralize
• D)probe by asking additional questions
• E)distract by identifying competitor shortcomings

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Definitions:

Personal Friendship

A relationship between individuals based on mutual affection, trust, and support, not determined by professional or business interactions.

Own Needs

The personal requirements or desires that drive an individual's purchasing decisions or actions.

Sales Success

The achievement of selling goals or objectives set by an individual or organization, often measured in terms of revenue or units sold.

Professional Sales Call

A structured and purposeful communication initiated by a salesperson to a potential customer or client with the aim of making a sale.