Which of the Following Statements Should a Salesperson Use to Acknowledge

question 69

Multiple Choice

Which of the following statements should a salesperson use to acknowledge and convert the prospect's objection into a reason for buying?

• A)"I think I might be able to explain that better to you after showing you this diagram."
• B)"Yes,you're right,it is lighter,but that is done intentionally to make your work easier."
• C)"That's true.It does have a shorter shelf life,but that really hasn't been a problem.It is so popular it never stays on the shelf that long anyway."
• D)"Where did you hear that? Your source must have erroneous information."
• E)"As I was saying…."

---

Definitions:

Psychological First Aid

An approach to reduce initial distress caused by traumatic events and foster short- and long-term adaptive functioning.

Children

Individuals at the early stages of life, typically considered to be from birth through adolescence.

Adults

Individuals who are considered to be fully grown or mature, typically over the age of 18 or 21 depending on the jurisdiction.

Elderly

Individuals, typically aged 65 years and above, often considered in the context of aging processes, healthcare, and societal roles.