The Process of Conveying a Message to Others That Requires

question 280

Multiple Choice

The process of conveying a message to others that requires six elements-a source, a message, a channel of communication, a receiver, and the processes of encoding and decoding-is referred to as

• A) exchange.
• B) dialogue.
• C) communication.
• D) advertising.
• E) feedback.

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Definitions:

Cause-and-Effect Diagram

A visual tool for identifying and organizing the potential causes of a problem in order to identify its root causes, also known as a fishbone or Ishikawa diagram.

Service Quality

The degree to which a service meets the customer's expectations, often evaluated based on factors like responsiveness, reliability, and professionalism.

Cause and Effect Diagram

Also known as a fishbone diagram, it is a tool used to systematically list and analyze the potential causes of a specific problem or effect.

Pareto Chart

A bar graph that represents the frequency or impact of problems or causes in a process, helping to identify the most significant factors.