Service Organizations Must Manage the Availability of the Offering So

question 48

Multiple Choice

Service organizations must manage the availability of the offering so that: (1) __________, and (2) the organization's assets are used in ways that will maximize the return on investment (ROI) .

• A)marginal costs exceeds marginal revenues
• B)service encounters can identify planning gaps
• C)demand matches capacity over the duration of the demand cycle
• D)the price elasticity of demand is unitary
• E)the service experience is consistent with the sharing economy standards of the organization's industry