One Tool Available for Services When Dealing with Capacity Management

question 225

Multiple Choice

One tool available for services when dealing with capacity management is to use __________ to charge different prices during different times of the day or the week to help match the supply and demand for their services.

• A)variable hours of operation-opening or closing a store at different times
• B)sales promotion incentives such as coupons
• C)off-peak pricing
• D)build-to-order service delivery systems
• E)rationing

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Definitions:

Macro Strategy

A broad approach focusing on large-scale objectives and initiatives within a business or economic environment.

Singapore Airlines

Singapore Airlines is a globally recognized airline offering passenger and cargo services, known for its high-quality service and operational excellence.

Locational Excellence

A strategy that prioritizes having a retail or service operation in a prime location to attract more customers and generate higher sales.

Customer First

A business strategy focusing on creating a positive experience for customers by prioritizing their needs and feedback.