Customers Who Have a High Cost to Serve, but Do

question 62

Multiple Choice

Customers who have a high cost to serve, but do not want to pay very much are classified as

• A) passive.
• B) aggressive.
• C) carriage trade.
• D) bargain basement.
• E) potential.

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Definitions:

Spontaneously Experience

To undergo or feel something suddenly and without premeditation, often in a way that is surprising or unplanned.

Cultural Scripts

Cultural scripts are the collections of implicit societal rules, values, and norms that shape behaviors and practices within a culture.

Emotion Labour

The process of managing and sometimes suppressing emotions to fulfill the emotional requirements of a job.

Second Date

A subsequent social or romantic meeting that follows a successful initial encounter, further exploring potential interest and compatibility.