Customer Satisfaction Leads to

question 62

Multiple Choice

Customer satisfaction leads to

• A) switching behaviour.
• B) product trial.
• C) customer feedback.
• D) upselling.
• E) customer loyalty.

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Definitions:

Convergent Thinking

A problem-solving approach that focuses on finding a single, best solution to a problem by converging on a solution based on logic and facts.

Collaborative Decision Making

A process where two or more individuals work together to make a decision.

Cyclical Process

A process that repeats itself in cycles, where the end of one cycle is the beginning of the next.

Prioritization Matrix

A decision-making tool used to rank different options or projects based on specific criteria, helping to allocate resources efficiently.