Customer Satisfaction Leads to

question 62

Multiple Choice

Customer satisfaction leads to

• A) switching behaviour.
• B) product trial.
• C) customer feedback.
• D) upselling.
• E) customer loyalty.

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Definitions:

P-Chart

A quality control chart that is used to control attributes.

Process Sampling

The technique of selecting a sample of elements from a process for analysis, to determine the quality or performance of the process.

Acceptance Sampling

A statistical quality control method used to determine whether to accept or reject a batch of products based on a sample of items from the batch.

Process Capability Index

A statistical measure of a process's ability to produce output within specified limits.