Customers Can Instantly Communicate with the World About Problems with a Brand

question 1

Multiple Choice

Customers can instantly communicate with the world about problems with a brand using

• A) word of mouth.
• B) letters to the editor.
• C) customer feedback forms.
• D) social media.
• E) Better Business Bureau forums.

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Definitions:

Infectious Disease

A disease caused by organisms such as bacteria, viruses, fungi, or parasites, that can spread directly or indirectly from person to person.

Infection

The invasion and multiplication of microorganisms such as bacteria, viruses, and parasites that are not normally present within the body.

Chronic

Referring to a health condition or disease that is persistent or otherwise long-lasting in its effects, often for the lifetime of the person affected.

Hepatitis

Inflammation of the liver, often caused by viral infections, alcohol abuse, or other health conditions.