One of the Four Key Building Blocks in Building a Customer-Focused

question 69

Multiple Choice

One of the four key building blocks in building a customer-focused business is

• A) CRM tools.
• B) a revised product mix.
• C) sales training.
• D) organizational realignment.
• E) marketing research.

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Definitions:

Constructive Criticism

Feedback aimed at improving future performance by highlighting weaknesses and suggesting ways to improve while maintaining a supportive tone.

Group Harmony

The cohesion and agreement among members of a group that contribute to its functioning and the well-being of its members.

Cohesive

Characteristic of a group where members are united, working together effectively towards common goals or interests.

Relationship-Oriented Leader

A leadership style focused on building strong relationships, supporting team members, and emphasizing collaboration and team cohesion.