Customer Focus Is Diametrically Opposite to

question 40

Multiple Choice

Customer focus is diametrically opposite to

• A) service focus.
• B) research focus.
• C) product focus.
• D) CRM focus.
• E) technology focus.

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Definitions:

Usury Statute

Laws that set maximum interest rates at which loans can be made, intended to protect consumers from excessively high rates.

Financing Charge

The fee charged by a lender on the extension of credit, including interest and other charges.

Reasonable Cost

A standard in pricing or expenditure that is fair, proper, and not excessive under the circumstances.

Exculpatory Clause

A provision in a contract that absolves one party from liability for their own negligence or wrongdoing.