Arbol Industries' Operating Committee Discovered That Each Function Made Decisions

question 26

Multiple Choice

Arbol Industries' Operating Committee discovered that each function made decisions that optimized its own goals. It introduced new measures that rewarded functions for placing the needs of the customer first. Which of the four key building blocks does this action illustrate?

• A) senior management commitment
• B) organizational realignment
• C) support systems
• D) support processes
• E) revised financial metrics

---

Definitions:

Health Inspectors

Officials responsible for ensuring compliance with public health regulations and standards, especially in food establishments, housing, and workplaces.

Closed Shop

A labor arrangement whereby all employees must be members of a specific union before being hired, typically agreed upon through union and employer negotiations.

Taft-Hartley Act

A United States federal law that restricts the activities and power of labor unions.

Outlawed

Describes something that has been prohibited or made illegal by law or regulatory authority.