To Migrate Customers to the Preferred Channel, ING, the Dutch

question 23

Multiple Choice

To migrate customers to the preferred channel, ING, the Dutch online bank

• A) offers multiple channels.
• B) offers customers an incentive.
• C) advertises only the lower-cost channel.
• D) penalizes customers who use the lower-cost channel.
• E) matches all competitive offerings.

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Definitions:

Economic Growth

The increase in the amount of goods and services produced by an economy over time, often measured by the annual percentage growth of a country's gross domestic product (GDP).

Equally-Weighted Portfolio

An investment portfolio where each asset is allocated the same proportion of the total investment, disregarding market capitalization.

Portfolio Return

The overall gain or loss of an investment portfolio, considering all sources of income and capital gains.

Single Factor APT

Arising from the Arbitrage Pricing Theory, this is an asset pricing model based on a single factor, typically the market return, to predict security returns.