When FedEx, the Overnight Package Delivery Company, Bought Kinko's, the Document

question 53

Multiple Choice

When FedEx, the overnight package delivery company, bought Kinko's, the document printing company, they became an example of a company that

• A) acts first, then tweaks later.
• B) co-creates customer value.
• C) treats the whole world as a research firm.
• D) looks across the chain of buyers.
• E) looks at substitute industries.

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Definitions:

Locate

The act of identifying or establishing the position or place of something, often relevant in logistics, real estate, and data analysis.

Network Design Decisions

Choices made regarding the layout and structure of a network, including the selection of nodes, connections, and the allocation of resources.

Supply Chain Performance

An assessment of how effectively and efficiently a supply chain operates, often evaluated with metrics like delivery times, costs, and product quality.

Supply Chain Cost

All expenses incurred in the production, handling, and distribution of a product or service, from raw materials to delivery to the end user.