Table 7.1 
The figure above shows the call routing process for a customer service call center.Incoming calls are routed,depending on the complexity of the caller's request.Simple request are routed to work center B,while the more complex calls are routed to work center C (which also takes simple calls when not busy) .The numbers in parentheses are the time in minutes for each step of the process.
-Use the information in Table 7.1.What is the throughput time for the process,assuming that the Call Center is always busy and has customers waiting to be processed?
Definitions:
Entity Mind-Set
The belief that personal qualities are fixed and cannot change, as opposed to a growth mindset that views abilities as developable with effort.
Particular Attribute
A specific quality, trait, or characteristic that distinguishes someone or something from others.
Children's Mind-Set
The attitudes, beliefs, and cognitive approach that children adopt towards learning and problem-solving.
Parents' Mind-Set
The attitudes, beliefs, and expectations that parents hold regarding their role, their children, and the upbringing process.
Q27: According to the Theory of Constraints,the four
Q40: Comment on the tension between cost management
Q53: Warren's Ice Cream makes 4 different flavors
Q64: A milling operation has historically produced an
Q78: Use the information in Table 7.6.Which machine
Q87: A _ is a single step in
Q97: Historically,the average time to service a customer
Q101: An expansionist capacity strategy does all of
Q102: Dependent demand items are those items for
Q109: One tactic of Total Preventive Maintenance (TPM)is