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The authors discuss seven mistakes when managing processes, arguing that failure to manage processes is ultimately a failure to manage the business. What are any four of those mistakes?
Cognitive Dissonance
The psychological unrest felt by an individual who simultaneously maintains two or more conflicting beliefs, ideas, or values.
Door-In-The-Face
A persuasion technique whereby a large, unreasonable request is first made knowing it will be refused, so that a smaller, more moderate request is more likely to be accepted.
Foot-In-The-Door
A compliance tactic that involves getting a person to agree to a large request by first setting them up by having that person agree to a modest request.
Lowballing
A persuasion and negotiation tactic where an initially low offer is made to secure agreement, with subsequent increases after agreement has been obtained.
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