Which of the Following Best Describes "Experience Differentiation

question 2

Multiple Choice

Which of the following best describes "experience differentiation"?

• A) It immerses consumers in the delivery of a service.
• B) It uses people's five senses to enhance the service.
• C) It complements physical elements with visual and sound elements.
• D) Consumers may become active participants in the product or service.
• E) All of the above are elements of experience differentiation.

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Definitions:

Ju/'hoansi

A group of indigenous people living in the Kalahari Desert in southern Africa, known for their hunter-gatherer lifestyle.

N/um

A term from the Khoisan language referring to a sacred, spiritual power believed to reside in healers and used during healing dances and rituals.

Animism

The belief that nature is enlivened or energized by distinct personalized spirit beings separable from bodies.

Free-Ranging Spirits

Beliefs or practices in some cultures that involve spirits or entities which move freely in the world, unconfined to specific locations, objects, or rituals.