One of the Main Tasks of the Salesperson Providing After-Sale

question 34

Multiple Choice

One of the main tasks of the salesperson providing after-sale service is

• A) delivery or installation of the product or service that meets or exceeds customer expectations.
• B) gathering information about prospects.
• C) selling additional or complementary items to repeat customers.
• D) converting undecided customers into first-time buyers.

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Definitions:

Sex

Biological and physiological characteristics that define humans as male or female.

Alarm Reaction

The initial response of the body's stress system, activating the fight or flight response to perceive threats.

General Adaptation Syndrome

A three-stage response (alarm, resistance, exhaustion) that the body has to long-term exposure to stress, proposed by Hans Selye.

Posttraumatic Stress Disorder

A psychiatric disorder that can occur in people who have experienced or witnessed a traumatic event, characterized by severe anxiety, flashbacks, and uncontrollable thoughts about the event.