Which Service Quality Determinant Is Affecting the Decision of the Student

question 50

Multiple Choice

Which service quality determinant is affecting the decision of the student who decides to sign up for a particular instructor's class based on the belief that the instructor is an excellent teacher who ensures that students understand concepts?

• A) Assurance
• B) Intangibility
• C) Sympathy
• D) Empathy

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Definitions:

pH

A scale used to specify the acidity or basicity of an aqueous solution, ranging from 0 to 14, where 7 is neutral.

Bicarbonate Ion

A crucial buffer ion (HCO3-) in the blood, responsible for maintaining the body's acid-base balance, it is also involved in transporting carbon dioxide out of tissues.

Plasma

The liquid component of blood that carries cells and proteins throughout the body.

Acidic Products

Substances that release hydrogen ions (H+) in solution, resulting in a pH less than 7.